Refund policy

RETURNS

What’s your return policy?

This product is made especially for you as soon as you place an order, which is why it takes us a little longer to deliver it to you. Making products on demand instead of in bulk helps to reduce overproduction because of this we don’t offer returns and exchanges, but if there’s something wrong with your order (damaged, defective or wrong item) please let us know by contacting us here.

Please check the sizing chart and product information carefully before placing your order.

Do you offer refunds?

We want you to be happy with your purchase. Because our products are made to order and produced specifically for each customer, our returns and refunds policy works slightly differently from a traditional clothing retailer.

Please read the information below carefully before placing your order.

Customers must check the sizing chart and product information carefully before placing your order.

This policy applies to customers worldwide.

Refunds are only offered to customers that receive the wrong items or damaged items.

If any of these apply, please contact us here with photos of wrong/damaged
items and we’ll sort that out for you.

Please note, items that have been opened or worn—specifically apparel like underwear, swimsuits, or baby bodysuits—cannot be returned. Because these items may come into contact with bodily fluids, we prioritize the health and safety of our customers by not putting them back into stock. Additionally, any returns that appear worn, used, or damaged during our inspection process will not be eligible for refunds.

Can I exchange an item for a different size/colour?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know here within a week after receiving your order. Include your
order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund.